FAQ

Currently, COD is not available. All orders must be prepaid.

Delivery depends on your location:

• Metro Cities: 2–5 days

• Tier 2 & 3 Cities: 3–7 days

• Remote Areas: 5–10 days

Tracking details are provided once shipped.

After shipment, you’ll receive a tracking link or AWB number on email/WhatsApp.
You can track the package through the courier partner’s website.

No, we only ship within India at the moment.

You can request a return if the product is:

• Damaged on arrival

• Defective

• Wrong item delivered

The issue must be reported within 48 hours of delivery.
Full details are available in our Refund & Returns Policy.

No. Some products are non-returnable, including:

• Drone parts & accessories

• Batteries & chargers

• Camera accessories

• Used/opened products

• Electronic components

Unless they arrive defective, these cannot be returned.

Contact us with:

• Order ID

• Photos/videos of the issue

• Reason for return

Our team will review and assist.

Once the returned item is received and approved, refunds take 3–10 business days to process.

If the package looks tampered or damaged:

• Do not accept it

• Take photos/video

• Contact us within 24 hours

We will assist with a resolution.

Yes, you can cancel your order before it is shipped.
Once dispatched, cancellations are not possible.

You can reach us anytime:

Skylens Technology
📧 Email: info@skylenstechno.com
📞 Phone/WhatsApp: 9958202588
🌐 Website: skylenstechno.com